Whether you have a question about your subscription, a bookshop order, a fellowship application, or an accessibility need — our team is available to help. Write to us at support@the-hyphen.in and we will respond within 2 business days.
Subscriptions
Help with starting, renewing, pausing, or cancelling your digital or print subscription to Hyphen: Connecting Literatures.
Respond within 1 business day
Bookshop & Orders
Questions about a book purchase, shipping status, returns, or a missing delivery. Please include your order number in your message.
Respond within 2 business days
Account & Login
Trouble signing in, resetting your password, updating your email, or managing your account settings on the Hyphen Digital Platform.
Respond within 1 business day
Submissions & Fellowships
Questions about submitting a literary work or translation, the status of your submission, or how to apply for a fellowship or mentorship.
Respond within 3 business days
Accessibility
Reporting a barrier or requesting an accessible format — large print, screen reader-compatible PDF, or an audio version of journal content.
High priority — respond within 1 business day
Privacy & Data
Exercising your data rights — access, correction, deletion, or portability — or reporting a concern about how your data is being handled.
Respond within 5 business days
Frequently Asked Questions
How do I cancel my subscription?
You can cancel at any time from your account settings under "Subscription". Your access continues until the end of the current billing period. No partial refunds are issued for unused time, except where required by law. EU and UK subscribers have a 14-day cooling-off right for new subscriptions.
Can I get a refund on a book I've ordered?
Physical books can be returned within 14 days of receipt in original condition. Email us at support@the-hyphen.in with your order number to arrange a return. Digital downloads (eBooks, PDFs) are non-refundable once downloaded.
I submitted a piece — how do I know you received it?
You will receive an automated acknowledgement email within 24 hours of submission. If you do not receive this, please check your spam folder and then write to us. Our editorial review process typically takes 8–12 weeks, after which we will be in touch with a decision.
Is my submitted work considered exclusively by Hyphen?
We accept simultaneous submissions. If your work is accepted elsewhere while under consideration with us, please notify us as soon as possible so we can withdraw it from our review queue.
How do I apply for a fellowship or mentorship?
Fellowship and mentorship calls are announced on the Hyphen Digital Platform and our newsletter. Each call includes eligibility criteria, application guidelines, and a deadline. There is no standing application form — applications are accepted only during open calls.
I'm having trouble accessing the platform — what should I do?
Try clearing your browser cache and cookies, or switching to a different browser. If the issue persists, write to us at support@the-hyphen.in with a description of what you are seeing and, if possible, a screenshot. We will investigate and aim to resolve technical issues within 1 business day.
